Grievance Procedure

At First Resources, we focus on ongoing stakeholder engagement to better understand their concerns. Since the introduction of our enhanced Sustainability Policy on 1 July 2015, we have been gathering valuable feedback from various stakeholders in our efforts to improve our policy implementation.

In this regard, we have developed a grievance procedure to allow both internal and external stakeholders to raise any concerns or grievances that they may have on our operations or that of our third party suppliers and associate companies.

Grievances can be submitted via email to our Grievance Officer or can be posted via mail to our office address as follows:-

8 Temasek Boulevard

#36-02 Suntec Tower Three
Singapore 038988

Attn: Grievance Officer (Sustainability Department)

In order for us to evaluate and address the issues raised, the following information should be provided:-

1) Name (in full)

2) Name of Organisation (if applicable)

3) Mailing Address

4) Telephone Number

5) Mobile Number (if available)

6) Email Address

7) Detailed description of the grievance and supporting documents

Grievances lodged will be recorded, investigated and handled in a fair and transparent manner. Periodic updates on the grievances will be available on our website.

Sustainability Policy




Environmental Management
• High Carbon Stock
• High Conservation Value
• Peat, Soil and Water Mgmt
• Zero Burning Policy
• Greenhouse Gases
• Integrated Pest Mgmt
• Waste Mgmt


Community Engagement
• Smallholder Partnership
• Community Development


Supply Chain
• Traceability


Employee Relations
• Employment Practices
• Occupational Health & Safety


Sustainability Reports


Grievance Procedure
• Grievance List