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GRIEVANCE PROCEDURE
Engaging our stakeholders to better understand their interests and concerns is a fundamental part of our approach to sustainability. We aim to take an inclusive approach and work constructively with all our key stakeholders by ensuring that we maintain an open dialogue.
We have a grievance procedure in place for both internal and external stakeholders to register sustainability-related concerns, particularly with regard to our Policy on Sustainable Palm Oil, such as those related to deforestation, land disputes, human rights or general labour issues, on our operations or that of our third party suppliers. Our philosophy is to work collaboratively and constructively with all our stakeholders. We want stakeholders to engage us directly with their concerns, so that these can be investigated and addressed through remediation, if necessary, as quickly as possible. In this regard, we appreciate and welcome stakeholders, including non-governmental organisations (NGOs), to engage positively with us and help us to address gaps in our operations.
Grievances can be submitted via email to our Grievance Officer or can be posted via mail to our office address as follows:
7 Temasek Boulevard
#24-01 Suntec Tower One Attn: Grievance Officer (Sustainability Department)
In order for us to evaluate and address the issues raised, the following information should be provided: 1) Name (in full) 2) Name of Organisation (if applicable) 3) Mailing Address 4) Telephone Number 5) Mobile Number (if available) 6) Email Address 7) Detailed description of the grievance and supporting documents
Grievances lodged will be recorded, investigated and handled in a fair and transparent manner. Periodic updates on the grievances will be available on our website.
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